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Transport company modernizes with customer EDI order process automation.

Halls Refrigerated Transport operates a fleet of 300 trucks and 15 depots to move diverse products ‘on time and on temperature’. Halls used mainly manual processes to process customers’ orders and needed to move to EDI.

Flow EDI provides automated e-mail links from customers directly into Hall’s transport management system reducing processing time from hours to a few minutes. Additionally Halls uses Flow to integrate their internal systems.

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“Where Flow adds a lot of value is that process rules are built in and if a person leaves or is away for some reason that knowledge isn't lost with them – it remains embedded in our system.”

Colin Burrow, CIO, Halls


Halls Refrigerated Transport

Temperature controlled distribution and storage

Business Challenge:
Halls needed to connect their customers via EDI and streamline and automate their job booking process to improve overall business efficiency.


Improved order accuracy 

Reduced time-frame for daily order input from six hours to five minutes

Enhanced company knowledge base by removing 'know how' from manual operators and embedding it into systems

Improved competitiveness with ability to offer clients EDI from day one


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