“Using Flow I knew we could integrate with our customer’s systems, but it would also give us the opportunity to do internal application integration when the time came. The impact on the business has been significant. Our dispatch people have more visibility sooner with Flow. Where Flow adds a lot of value is that process rules are built in and if a person leaves that knowledge isn’t lost – it remains embedded in our system. Flow also assists Hall’s in maintaining a competitive edge. Being able to engage with other organisations electronically is becoming an entry level requirement — we’re able to go to prospective clients and say we can do EDI. Flow Software has completely delivered on the faith I placed in the solution. I’ve had no hesitation about implementing Flow at Hall’s – they’ve been a really good organisational fit with us – not just because it’s good technology but also because they’ve got a great crew of people.”
Hall's Transport
Colin Burrow, CIO, Hall’s Refrigerated Transport
Hall's Transport
Connect NZ
“The Flow Software developers worked very well with our own developers to get the system sorted. Success depended on a good team effort and that’s what we got. Business systems should enable workflow, not stand in the way of it. That’s what this integration has delivered. We are able to use our CRM system of choice with the ERP system of choice, while benefitting from the immediacy of the exchange of relevant data between the two systems. Convenience, while valuable, isn’t the only gain. We’re saving costs, too. Where we once had seven administration people to open jobs and exchange information between systems, we’re down to just two – and they spend their time more productively. Where we had seven steps for one task, each of which presented the opportunity for mistakes to creep in, now there is just one.”
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Mark Wallendorf, Project Manager, Connect NZ
“Integrating with our trading partners has gone off without a hitch. For each EDI implementation, Flow asks for sample orders, sets them up as tests in the system and works with the recipients. When all parties are happy with the testing, we get an OK, go live and we haven’t had an issue. Electronic integration dramatically accelerates invoice processing while eliminating the costs of printing, paper and postage. Customers get their invoices a lot quicker. We save time and money. And it is more reliable. Flow have the expertise, they understand EDI well and they made it work without any headaches or issues. And their lateral thinking is of great value.”
Hermpac
Greg Crawford, Group Accountant, Hermpac
Hermpac
Giltrap Group
“The ‘Flow effect’ plays a direct role in EMD – and its distributors – being able to deliver a great customer experience, by enabling access to the information that car shoppers want to know, whether online or on the showroom floor. Flow’s people worked with us on a case to case basis with an integration map and user acceptance testing to make sure that all the points that we touch worked suitably well. That made life a lot easier. Access to not only Flow Software, but its personnel, makes a regular difference to EMD – I have an expert in a complex and important component of my team that I don’t have to recruit and resource internally. That means I cost effectively have experts on call, enabling a leaner resource model while getting great outcomes with data and process efficiency.”
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Matt Tohill, GM Digital, European Motor Distributors
“On engagement with Flow, it looked a perfect fit for the way we wanted to operate. We were interested in finding a streamlined, simple and reliable piece of middleware which would enable robust integrations. The training and demonstration which came as part of the deal was very professional. It spoke to the right levels for our people, from those with technical skillsets, across to those on the business side. Flow’s people were able to get the points across well, sharing requirements and specifications. Using Flow, we’re able to achieve exchanges of data and integrations which were impossible. It is second to none. When sending data, we’re confident that it is accurate. A lot of what we’ve sought to do is master data control; thanks to Flow, things that should be controlled centrally, are being controlled centrally now. That has removed some processes, improved others and eliminated a lot of manual work in to a single point of data entry. Tegel’s IT department now has an ongoing capability to perform other systems integrations as required by the business. We’ve enabled our people with Flow. We are able to run with it, which has really exceeded our expectations.”
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Lee Stewart, Business Analyst, Tegel Foods
Tegel
KingsSeeds
“Rather than having to individually reconcile up to 1000 or more transactions a week, the automation enabled by the Flow Software solution has worked perfectly almost every day for the past decade. Flow Software has enabled us to simplify our systems for working with both commercial customers who pay on invoice and home gardener customers who pay on the website – both functions are coordinated with Infusion. We have been delighted with the ongoing service and support Kings Seeds have received from Flow Software – through an annual licensing arrangement – since the solution was implemented back in 2008. I’ve found it very easy to work with Flow Software. Whenever I’ve had an issue I’ve let them know and they’ve fixed it really quickly.”
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Barbara Martin, Director, Kings Seeds
“Flow had prior experience with building EDI integrations with our trading partners which was key for us in terms of fast-tracking the project, and they knew the EDI accreditation process with the likes of Foodstuffs and Progressive. The product itself is easy to use and they are very much a ‘one stop shop’ Integration software provider. The automation for us has meant that we now have a 24/7 operation. It frees our team up from order entry to focus on adding value to customers. The integration has also enabled continuous improvement at Villa Maria. We’ve achieved efficiency gains, reduced error rates, and improved customer satisfaction. Over the last year the three EDI integrations have each saved the cost of between half and one FTE.”
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Neil Illsley, IT Strategy & Services Manager, Villa Maria Estate
Villa Maria
Advintage
“Thanks to Flow, we can enter information in the Magento eCommerce solution directly or via the website and it goes straight though into EXO, or the other way around. It’s completely seamless and synchronises close enough to real time. Nothing needs to be updated manually, so the system eliminates what would otherwise be a lot of tedious work. Not only does the Flow integration deliver exactly what is required, but the project was also delivered very close to the estimated price. Flow is a trusted partner which has, over the course of a relationship which goes back almost ten years, always met our expectations.”
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Gilly Greville, Operations Manager, Advintage
“We immediately recognised the benefits of investing in Flow. For us it was about two key dimensions; the first was a way to automate processes and build a platform for future technology-based ordering and distribution. The second was the capability to improve on our existing service offering; in a cost-efficient way. What we have now is the ability for much better execution and standard reporting; the ability to add value in delivery and billing, and reducing administration for the transaction. That it went live almost without me being aware of it indicates how smoothly it went. We chose Flow because of their proven record, dedicated approach and reputation for being a safe pair of hands. Flow did what they said they would do and it all went to plan – now we can also hold up an integrated, customer-focused EDI solution we’re proud of.”
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Graham Rea, CEO, Heirloom
Heirloom
Lewis Road Creamery
“Without Flow, it is unlikely that Lewis Road Creamery could perform as it does today. Manual data entry is time consuming and error prone. We work to tight cutoffs to get stock on to trucks in time for deliveries. Flow takes care of that and has had a positive impact on the business. Flow has been great in their turnaround times and understanding of the project. They knew what we wanted to achieve and have rapidly done what was necessary to enable it. Flow offers a very bespoke service, mapping solutions to individual client’s needs. Every time we’ve launched a new product we’ve seen unprecedented business growth, and Flow have been invaluable helping us to manage that.”
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Michelle Preston, General Manager, Lewis Road Creamery
“With the Flow system facilitating direct communications work requests arrive in Recreational Services’ system automatically, the company’s operatives are assigned their tasks and the completion of the jobs on sites is verified electronically. There is no need for anyone at Council to ring us up, no need for any exchange of email or other information – it just happens. That’s a big time same saver for all concerned. There is no longer any need to produce status and work in progress reports, because these are all tracked by the system and are available at any time. Flow provides digital enablement, it delivers efficiency. And it just works really well.”
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Denis Djohar, IT manager, Recreational Services
Recreational Services
Stevenson
“From a functional perspective, the integrations we have between our systems means we have clear processes running through the business. Flow allows us to have the specific application which is right for those processes. Most important however is the level of support which is delivered by Flow Software. This is key to the value we get from our middleware. We can go to them with a problem and they will solve it. Flow Software also offers good error checking and initial troubleshooting capabilities in the software. That means we can generally sort issues out internally, looking to see where errors come from and resolve it ourselves.”
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Anthony Bitossi, GM Concrete, Stevenson Construction Materials
“Flow provides effective monitoring processes to alert users of any operational issues. The result probably goes unnoticed by the customer, but at Warehouse Stationery, efficiency has improved immensely. The customer may not realise anything is different when they’re on the website, but they are getting a difference in terms of delivery and performance to them – especially when it comes to first time fulfilment.”
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Kevin Rowland, Systems Support & Development Manager, Warehouse Stationery
WarehouseStationary